Frequently Asked Questions
Everything you need to know about shopping for your home at Len's Mill.
What is your shipping policy for large home goods?
We offer standard and expedited shipping across the country. For oversized items like furniture or large rolls of fabric, we use specialized freight carriers to ensure your order arrives in perfect condition.
Can I return fabric or custom-cut materials?
Because custom-cut fabrics and materials are tailored to your specific measurements, we cannot accept returns on these items unless they arrive damaged or defective.
Do you offer bulk discounts for interior designers?
Yes, we provide competitive trade pricing for professionals in the home industry. Please contact our support team with your business credentials to set up a professional account.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
Are the colors of the products on the website accurate?
We strive to display our products as accurately as possible; however, due to variations in monitor settings and lighting, we recommend ordering a swatch if a precise color match is required.